Refund & Delivery Policy

Returns, Replacements and Refunds

Please contact us within 3 days of delivery to report an issue. We accept return requests only for incorrect or defective products; other returns are not accepted.

For a defective product, record a video while opening the parcel and share it with us. The video must show that the product was defective when received, before any customer use or damage. Returns or refunds are not accepted for defects or damage caused by the customer.

For a defect confirmed to have existed when delivered, we will pay the return courier charges. If we sent the wrong item, we will also pay the return courier charges.

For an eligible incorrect or defective product, we will provide a refund or replacement as agreed with the customer. Refunds will reflect in the customer’s account within 4–5 working days.

Failed Delivery

If a parcel is returned because the customer is unavailable or does not respond to calls, only the product amount will be refunded. Delivery charges will not be refunded.